Suspending My Venue
If you wish to suspend your Sky please complete the form below and we will temporarily suspend your Sky subscription. This form is only for customers who are closed or unable to operate an indoor service due to measures introduced by the government, local lockdown, intervention, health and safety or local authority guidance.Take me to the form
Customers who are closed or unable to operate an indoor service due to measures introduced by the government, local lockdown, intervention, health and safety or local authority guidance should complete and submit the below form.
Content and scheduling is correct at time of upload (01/2021) and is subject to change.
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I’ve submitted my suspension. How do I bring forward my service resumption date?
Please contact us directly to update the suspension dates on your account and we will be able to reinstate your viewing within 4- 6 hours.
How long will it take to reinstate my Sky Service?
Once you have requested to reinstate your Sky viewing will be activated within 4- 6 hours.
I have had to close my venue or switch to a takeaway service only due to a local lockdown or intervention, what shall I do?
If you are not authorised to open your venue or can only operate a takeaway service, on your request, we will suspend your Sky subscription payments and service until the date you are officially able to reopen or operate an indoor service. Please fill in the “Suspending My Venue” form and we will process the suspension. Please note this means your viewing will also be suspended and you will not be able to view channels within your Sky subscription until the date you can resume service.
I haven’t got a definitive government or local authority end date to inform by resumption of service date?
We will automatically align suspension dates to those announced by official governing bodies, but if you don’t know when this will be or are unable to reopen despite official lockdown measures being lifted please contact us to discuss your account.